Southwest Airlines says flight credits will last forever

by: Alix Martichoux, Nexstar Media Wire

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Updated:

Southwest Airlines announced a new policy Thursday the company hopes will help make travel more flexible amid the ongoing (and yet. another surge of the coronavirus). The airline said that flight credits will now have no expiry date.

The new policy will automatically apply to flight credits issued after Thursday (July 28). Customers who have existing credit on their account also benefit, and do not need to do anything – the credit will automatically be transferred to the non-expiring type. (If you had credit for a plan change a few years ago that wasn’t used and expired on or before July 27, you’re out of luck.)

The credit on the customer’s account will say it expires on December 31, 2040, but that is only a “placeholder expiration date” until the airline’s system can be upgraded, the company said in a press release.

“Beginning today, July 28, 2022, Southwest customers will begin to see an expiration date of December 31, 2040, on valid flight credits prior to additional work later this year that will update the technology system to remove expiration dates on flight credits.

Airlines teasing policy on Twitter before the official, said, “One like and we will remove the expiration date on all current and future flight credits.”

In less than a minute they were official: “Okay, we’re going to do it.”

Southwest said it was the only US airline to introduce such a policy.

You’re eligible for the credit any time you cancel a flight more than 10 minutes before scheduled departure, the fine print in Southwest’s announcement about flight credits reads.

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