KCI ranks among the worst terminals for passenger satisfaction

With less than six months to take off in the new Kansas City International Airport terminal project, where does KCI rank with air travelers?

According to JD Power Inc 2022 North American Airport Satisfaction Survey Released Wednesday, air travel satisfaction declined overall, likely due to fewer flights, more crowded terminals and fewer food and beverage options, according to the release.

Kansas City, JD Power reports, ranks third from the bottom (25 out of 27), beating out Honolulu and Philadelphia International Airport in the large-size category.

The highest scoring airport in customer satisfaction was Minneapolis-Saint Paul (mega), San Francisco (mega), Tampa (big), John Wayne (big), Indianapolis (medium) and Pittsburgh (medium).

Michael Taylor, the leader of travel intelligence at JD Power, said that the combination of pent-up demand for air travel, national labor shortages and steadily rising prices across the board have made airports crowded and passengers frustrated. This is likely to continue until 2023, he said.

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