WASHINGTON (NEXSTAR) – The Biden administration is rolling out new rules that require airlines to be upfront about all fees that factor into the cost of your ticket.
“The bottom line here is that passengers should not be surprised by the true cost of their tickets,” said Transportation Secretary Pete Buttigieg.
The proposed rule It is intended to make it clearer at the beginning how much you will pay for baggage fees, cancellation fees or fees for choosing a seat. Buttigieg said it would affect airlines and third parties like Expedia or Google Flights.
“So you can really compare and so you can save,” he said.
Captain Dennis Tajer of the Allied Pilots Association, a union that represents about 15,000 workers, praised the pressure from the federal government.
“When there is accountability … that’s when management acts,” Tajer said.
He said the industry brings in $5.2 billion in baggage fees alone each year but said it has not been done right by customers or workers since the start of the pandemic.
“There is a deficit of trust and respect in the airline business,” said Tajer. “Shame on the management for creating a situation that requires outside intervention to act to a level of decency.”
The beginning of this month, which The US Department of Transportation launched a website which shows the airline that provides food or hotel vouchers after cancellation or delay.
“Just the news that we were going to publish that information caused a number of them to improve customer service almost overnight,” Buttigieg said.
He said he hoped the transparency rule would have a similar effect.